2+ years of relevant Customer Success, Account Management, or Customer Operations experience, preferably in B2B SaaS or enterprise software.

Demonstrated experience driving renewals and expansion in mid-market or enterprise accounts.

Comfortable using data and product/usage analytics to craft a persuasive ROI narrative and make recommendations that move customers toward measurable outcomes.

Proven ability to build and run detailed onboarding, change management, and adoption plans that reduce time-to-value and increase customer satisfaction.

Strong written and verbal communication skills; able to present clearly to executives and operational teams.

Highly organized, resourceful, and able to manage multiple complex projects with little oversight.

A bias for action: you thrive in fast-paced, ambiguous environments and take ownership of outcomes end-to-end.

Comfortable giving and receiving feedback and working closely across Sales, Product, and Engineering to deliver for customers.

Customer obsession and a relentless focus on measurable impact.

Team players who raise the bar and help scale processes and best practices.

Creative problem-solvers who can turn imperfect information into clear plans and results.

Market-competitive total compensation package with equity (stock options).

Medical, dental, and vision insurance.

Flexible, unlimited vacation policy.

Collaborative, inclusive culture that values growth, learning, and excellence.